Lumen Privacy Policy

Northland Creative Wonders ("we", "us\", or \"our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our desktop application Lumen (“the App”).

1. Information We Collect

We collect the following information only when necessary to support features or purchases within the App:

Personal Information

• Email address

Anonymous Usage Data

We collect anonymous analytics data such as:

• Feature usage
  
• Error reports
  
• Device type and OS version
  
• Session duration and interaction events

This data is collected via Aptabase, which does not collect IP addresses, persistent identifiers, or track users across applications. No personal identifiers are collected or stored.

2. How We Use Your Information

We use your information to:

• Deliver receipts and confirm transactions
  
• Improve the functionality and stability of the App
  
• Respond to support requests
  

We do not send marketing communications without your opt-in. We do not sell or share your email address with third-party marketers.

3. Legal Basis for Processing (EU/UK Residents)

We process your data under the following legal bases:

Legitimate interest: For improving app functionality via anonymous usage data

Consent: For optional email communications

4. Data Sharing and Third Parties

We only share data as necessary to operate the App:

Stripe: For secure payment processing

Aptabase: For anonymous analytics (no personal data)

Game Publishers: We may share aggregated, anonymous usage data with publishers of games supported by the App. This helps them understand how their systems are used (e.g., feature popularity, session length). This data contains no personal identifiers and cannot be used to identify or contact you.

All third parties are contractually obligated to comply with data protection laws. Where data is processed outside your jurisdiction (e.g., U.S.), we ensure it is protected under safeguards such as the GDPR Standard Contractual Clauses.

5. Data Retention

• Personal information (name, email, zip code) is retained as long as needed to fulfill purchase obligations and support your use of the App.
• Anonymous usage data is retained for no more than 5 years.

6. Your Rights

Depending on your location (e.g., EU, UK, Canada), you may have rights to:

• Access or correct your personal information
• Withdraw your consent
• Request deletion of your data
• Object to data processing

To exercise your rights, you may contact us at: Email: support@ncwonder.us

Mailing Address: Northland Creative Wonders, LLC; c/o Privacy Request; 800 Main St. #290, Holden, MA 01520

Privacy Request Form: Lumen Contact Form

We may request verification of your identity and respond within 30 days. If you need this policy in an alternate format, contact us at the above address.

7. Data Security

We use commercially reasonable measures to protect your data, including:

• Encryption in transit for all data sent to third-party services
  
• Restricted access to personal data, limited to authorized personnel only
  
• Industry-standard best practices for data storage and transmission

8. Children’s Privacy

This App is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

9. Your Choices

We believe privacy means control. You can:

• Opt out of all non-essential communications
• Request access to, or deletion of, your data at any time

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through an in-app notice or by updating the “Effective Date” above.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: support@ncwonder.us

Mailing Address: Northland Creative Wonders, LLC; c/o Privacy Request; 800 Main St. #290, Holden, MA 01520

Privacy Request Form: Lumen Contact Form